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How to Greet a Customer in a Retail StoreJump to Original Source

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0:00 March 18, 2008   |Joseph Nelson

Home/Business/Customer Service


In retail, it is our job to serve our customers. By engaging them before they look around our stores, we get the chance to find out their needs. As soon as we understand their needs, we can fulfill them. It is important to see if you can be of help as you greet them.



Personal Selling Through Live ChatJump to Original Source

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0:00 March 18, 2008   |John Wilson

Home/Business/Customer Service


Personal selling always has one main intention: sales (or repeated sales). Usually, it is "face-to-face" communication between the salesperson and prospective consumer. Enter World Wide Web and personal selling is changed forever. The initial notion that the Internet is a medium which will not require any human interaction and consumers will just buy from machines has been proved wrong - by the ever increasing demand for customer service from the online consumer.



Breathe Easy About Your CRMJump to Original Source

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0:00 March 15, 2008   |Piyush

Home/Business/Customer Service


A decision to deploy CRM is a major strategy initiative and often companies are faced with questions regarding the usefulness of CRM.



CRM 2.0 for Your BusinessJump to Original Source

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0:00 March 15, 2008   |Piyush

Home/Business/Customer Service


Tap into Web 2.0 to exponentially increase the effectiveness of your CRM efforts, particularly useful if you are running a small business.



How to Improve Call Center EffectivenessJump to Original Source

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0:00 March 15, 2008   |Piyush

Home/Business/Customer Service


To improve call center effectiveness it is important to be aware of customer expectations. Remember it is easier to retain a customer than to acquire a new one.



What is Mobile CRMJump to Original Source

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0:00 March 15, 2008   |Piyush

Home/Business/Customer Service


Learn what Mobile CRM can do for your business. Improve the productivity of your field executives and convert more leads into sales.



3 Customer Service Ideas to Earn Customer Satisfaction and Customer LoyaltyJump to Original Source

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0:00 March 13, 2008   |Digital Info Diva

Home/Business/Customer Service


When you stop to think about all the conveniences we have lost over the years, its pretty astounding. Doesnt it seem like were doing more with all the automation that was supposed to make our lives easier? Implement these 3 customer service ideas to increase profits with customer satisfaction and customer loyalty through customer convenience.



What Everybody Should Know About Providing Great Customer ServiceJump to Original Source

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0:00 March 06, 2008   |Andrew Rondeau

Home/Business/Customer Service


Without your customers where would you be? Think about it for a few seconds....go on!



Thermal Imaging for Industry and BusinessJump to Original Source

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0:00 March 04, 2008   |Craig Ellyard

Home/Business/Customer Service


Thermal Imaging is the very latest service being demanded by maintenance professionals. Because it is a predictive maintenance system it provides a rapid means of identifying problem areas and locating faults that are not detectable using conventional methods.



Thank You Gifts for CustomersJump to Original Source

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0:00 March 03, 2008   |Angel Cruz

Home/Business/Customer Service


Giving thank you gifts to customers can boost your business. Here are a few ideas on what to give as gifts to your diverse clientle.



Energy Deregulation and YouJump to Original Source

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0:00 March 01, 2008   |Michelle Prevette

Home/Business/Customer Service


Energy deregulation allows the consumer to choose what provider will best serve them. Poweryourway it's your choice.



Singapore Call Center: Revenue Opportunities in Customer SupportJump to Original Source

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0:00 February 28, 2008   |Isabel Tiong

Home/Business/Customer Service


Singaporean call centers providing customer care or customer support services are often treated as cost centers. It is simply treated as an expense tied to marketing a product or service.



8 Tips for Professional Email CommunicationJump to Original Source

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0:00 February 25, 2008   |Carlana Charles

Home/Business/Customer Service


Email is a very convenient and important tool in business communication. Its important that when communicating via email, you do things properly to avoid aspersions being cast on your professionalism.



Disability InsuranceJump to Original Source

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0:00 February 25, 2008   |Bryan Mcgraw

Home/Business/Customer Service


People normally buy property, life and casualty insurance to provide income and possessions for their family. But then, they havent thought of keep guarding their income with disability insurance, but can you live if you dont have any work to sustain yourself?



How to Choose a Mri and Ct Service ProviderJump to Original Source

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0:00 February 25, 2008   |Mike Ghazal

Home/Business/Customer Service


Choosing a service provider to maintain and repair your MRI and CT scanners can be a very involved process. Here are 10 criteria to guide you through the process.



How to Handle Customer ComplaintsJump to Original Source

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0:00 February 25, 2008   |Robert L Moment

Home/Business/Customer Service


Turn customer service complaints into sales. Learn how to make every customer interaction count.



Affordable Computer Rental Rates in USJump to Original Source

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0:00 February 15, 2008   |mike pyne

Home/Business/Customer Service


Computer rental rates depend upon company to company and place to place. But due to high competition, margin of rate is very small.



8 Tried and Proven Ways to Show Clients your AppreciationJump to Original Source

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0:00 February 11, 2008   |Carlana Charles

Home/Business/Customer Service


One of the best ways to keep clients is to show them your appreciation. Clients like to feel appreciated, so its important to take advantage of every opportunity you get to show them that you value their business. Whilst good customer service is the best way to show clients your appreciation, here are eight other tried and proven tips.



Economics of Live Chat.live Support Vs. Telephone Support and Online HelpJump to Original Source

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0:00 February 11, 2008   |John Wilson

Home/Business/Customer Service


Web customers seek personalized attention. For this purpose companies provide customer services through call centers, which are quite expensive and have very limited uses, usually post sales. It is a costly undertaking since it requires a substantial amount of personnel and coaching, staff accommodation and maintenance.



What is the Real Cost of Complaints?Jump to Original Source

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0:00 February 11, 2008   |George Van Lieu

Home/Business/Customer Service


No product or installation is perfect. In the real world a good manufacturer or supplier does everything possible to achieve perfection, but it doesnt always happen. Making it right is a major focus of every good company. The thing that keeps company managers awake at night is the possibility that something didnt go right and the customer just became frustrated and angry and didnt say anything, but just decided to never call or use that source again!



5 Reasons to Hire Virtual AssistantsJump to Original Source

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0:00 February 07, 2008   |Carlana Charles

Home/Business/Customer Service


Virtual Assistants are ideal for businesses at all levels but are commonly used by entrepreneurs, solo-professionals and small businesses. There are literally hundreds of reasons to hire a Virtual Assistant but Ill present you with 5 common ones.



5 Tips for Dealing With Difficult ClientsJump to Original Source

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0:00 February 07, 2008   |Carlana Charles

Home/Business/Customer Service


Sure, the customer is king but lets face it, some of them are just irrational, difficult and downright horrible. Fortunately, they dont make up the majority. So, what do you do when youre faced with the client from Hades that youd rather throttle than serve? Put the following steps into practice, of cours



Dont Cut Corners on Customer ServiceJump to Original Source

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0:00 February 07, 2008   |John Blackfort

Home/Business/Customer Service


Dont Cut Corners on Customer Service. Some businesses don't understand the importance of customer service.



Here is a Quick Way for New Managers to Deal With Difficult CustomersJump to Original Source

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0:00 February 07, 2008   |Andrew Rondeau

Home/Business/Customer Service


You can't shy away from dealing with customers, especially those difficult ones. Have a look here and copy the tips and techniques that top performing managers use when dealing with those difficult customers.



10 Tips on Building a Loyal ClienteleJump to Original Source

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0:00 February 06, 2008   |Carlana Charles

Home/Business/Customer Service


As with all relationships, showing interest in the other party as well as communication is essential. The same applies to business relationships. All you need is that one or two loyal clients and youre set. Here are 10 tips that will assist in building lasting and successful relationships with your clients.





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